Privacy Policy

Zooz Online Store

This Privacy Policy has been created for users visiting the website https://sklepzooz.pl ("Website"), which operates the Zooz online store ("Store").

The controller of your personal data in connection with the use of the Store is:
AVIT SP. Z O.O., with its registered office at Brzegowa 68, 57-100 Strzelin, entered in the register of entrepreneurs of the National Court Register under KRS number: 0000401160, NIP: 9141562762, REGON: 021780421.

For any matters related to the processing of your personal data, you can contact us at kontakt@sklepzooz.pl or in writing at our registered office address given above.

For your convenience, this document is divided into the following sections:

If you are short on time, you can jump directly to the section you are most interested in. However, we encourage you to read the entire text.

I. COOKIES AND OTHER TECHNOLOGIES

We use cookies and similar technologies to understand how users interact with our Website and for marketing purposes, including displaying ads to you elsewhere on the internet.

What are cookies?

A cookie is a small text file stored by a website on your computer, phone, or other device when you browse the site. The cookie contains information about your use of the site.

Some cookies are essential for the proper functioning of our Store and cannot be disabled.

For all other cookies, when you first visit our Website, we ask for your consent to install them. We do not use analytical, advertising or any other non-essential cookies without your consent.

What cookies do we use?

Essential cookies

These are necessary for the proper functioning of the website. You cannot disable them, as doing so would make the Store work incorrectly.

Among these, we use tools to manage your privacy settings, showing whether or not you have consented to particular types of cookies on our website.

Other necessary cookies are used for correct operation and management of the Website, for example, to allow for changes to the Website or activate tracking tools you have consented to.

Statistical Analysis

We use tools that collect analytical data allowing us to understand how users interact with our Website. The data we receive does not identify you by name, but lets us record various aspects of Website use, aggregate, and statistically analyze such data. We then use this information to improve our Store and/or communication and marketing strategies.

A list of analytical tools used, including:

(i) tool provider,
(ii) the purpose of the tool,
(iii) data collected by the tool,

can be found in Appendix 1 to this Policy and summarized in the cookies consent management panel.

Functional cookies

Some cookies are used to enable features such as a live chat, product reviews, ratings, product recommendation features, display of recently viewed products, etc.

A list of all such tools and explanations for their use is available in the cookie consent management panel.

Legal aspects regarding cookies

We use necessary cookies based on our legitimate interest, i.e., the right to operate our Website supporting our business and the need to ensure its security.

For all other cookies, the basis for processing your personal data is your consent.

If your personal data is processed using cookies, you have all the data protection rights described below.

Use of cookies—especially for advertising—may involve profiling. This means we or our marketing partners may build a user profile based on collected information (e.g., e-mail, order history, device, technology used, frequency of visits), and use it to make predictions about your future purchases. This allows us to decide what content (including ads) to show you on our own and on third-party websites.

How long do cookies stay on your device?

This depends on whether they are "persistent" or "session" cookies. Session cookies expire when you close your browser or leave our Website. Persistent cookies, which make the Store easier to use (e.g., by remembering preferences, layout, recently viewed products), remain stored until the set expiry date unless you delete them manually via browser settings.

Third-party cookies (analytical, advertising, social media) are subject to their providers’ privacy policies, which are linked in this Policy.

II. OTHER PURPOSES OF DATA PROCESSING

What data do we process and why?

Apart from cookies, we process the following data for Store functioning:

Purpose of processing	Type of Data	Legal basis
Order handling and customer account management	Identification and contact data (e-mail and other data required to fulfill your order); order details and history	Contract with you as Store customer (Art. 6(1)(b) GDPR)
Contact and inquiry handling	Identifying and contact data you provide in contact forms or correspondence; history of communications	Our legitimate interest in maintaining contact (Art. 6(1)(f) GDPR)
Complaints and after-sales service (including withdrawal from contract)	Identifying and contact data, order details and history, communication history	Legitimate interest in complaint handling (Art. 6(1)(f) GDPR)
Collection of reviews and comments	Content of the review/comment, identifying data of poster	Your consent by submitting/publishing content (Art. 6(1)(a) GDPR)
Archival purposes	Any data listed, as they arrive, for various purposes	Legitimate interest in data retention for claim establishment, defense, demonstration of compliance with GDPR (Art. 6(1)(f) GDPR)
Accounting, tax purposes	Identifying/contact data, invoice details	Fulfilling legal tax obligations (Art. 6(1)(c) GDPR)
Sales statistics and website analytics	Sales statistics and user behavior statistics (website traffic data)	Legitimate interest in business analysis and optimization; legitimate interest deriving from your cookie consent (Art. 6(1)(f) GDPR)
Marketing purposes	Browsing and purchase history, demographic profile, customer segment data	Legitimate interest in own product/service marketing. Cookie-based marketing or direct marketing requires your consent (Art. 6(1)(f) GDPR)

Providing this data is not mandatory, but is required to fulfill your order, issue you an invoice, inform you of order status, reply to inquiries or complaints, etc.

How long do we process your data?

Personal data related to an order is processed as long as needed to fulfill the order, as well as for accounting/tax purposes as required by law.

Data processed for other purposes listed above will be kept for as long as necessary to fulfill those purposes (until our legal interest ceases, or you object, or you withdraw your consent if processing was based on consent). Data may be stored longer if we are legally required (especially for tax reasons), or for archival purposes to guard against claims (until the relevant statute of limitations expires).

Who do we share your data with?

We use services provided by other companies—your data may be shared with: Store software providers, accounting firms, website and email hosting providers, and other companies or marketing tool providers we use. Your data is also provided to couriers and payment intermediaries for order fulfillment, who act as independent data controllers.

For marketing activities described in the "Cookies" section, services from providers based outside the European Union (such as Google, Facebook) may be used, which means data may be transferred outside the EU. Adequate data protection is provided by the Data Privacy Framework program (see here for details).

Your rights in relation to data processing

We are committed to respecting the confidentiality of your personal data and to guaranteeing your rights. You can exercise your rights free of charge by emailing us or contacting us via any of the methods above.

Under data protection law, you have the right to:

Access your data (information about what we process),
Rectify incorrect data,
Erase your data if it is no longer needed or we have no other legal ground to process it,
Withdraw consent for data processing (if consent was given),
Object to data processing done under legitimate interests,
Restrict processing,
Lodge a complaint with a supervisory authority (in Poland, the President of the Personal Data Protection Office [PUODO], or in your own country if you are an EU resident) if you believe your data is processed in violation of legal requirements.

Analytical Cookies

We use Google Analytics.

Google Analytics collects information such as: how many times a user visits the site; what subpages they visit; date of first and last visit; duration of visits; site from which the user came (referral source); browser used; link clicked; world location (generalized, anonymized IP address), etc.

Google assigns its own identifier (Google ID) and collects cookie data from various websites. As the Website owner, we only receive aggregated statistics from Google related to Website traffic (for users who consented to analytics cookies). For details see here and here.

You can permanently block Google Analytics data collection from your browser with the plugin here.

Platform Provider Cookies

Our e-commerce platform provider (Shoper.pl) sets cookies to collect aggregated, anonymous info about how customers use online stores (pages visited, products viewed, time on site, clicks, general purchasing analytics, etc.). This is used to generate reports for store owners to help optimize their stores.

See policy for Shoper visitors here.

Additional EU/UK e-commerce clauses:

This policy is prepared in accordance with General Data Protection Regulation (GDPR), Polish law and relevant EU Directives. If you reside in another EU country, your rights as a consumer and regarding personal data may be regulated by local law. None of the provisions of this policy limits your rights granted by the mandatory data protection and consumer laws of your country of residence.
Should you need to contact the Data Controller, you can use kontakt@sklepzooz.pl or the postal address above.
For significant changes to this Privacy Policy, you will be notified via the Store’s website or directly if you are a registered user.
Data is not subject to automated decision-making except for basic profiling for marketing purposes, based on your explicit consent and preferences.
If transferring data outside the EU/EEA, we use only partners compliant with the Data Privacy Framework or similar approved mechanism ensuring data security (e.g., Standard Contractual Clauses).