Returns & Complaints Policy

Returns and Complaints Procedure

If you wish to return a product or make a complaint regarding a purchased item, please follow the steps below:

1. Fill out the Return / Complaint Form
   Please complete the form provided at the bottom of this page and include it in the parcel with the returned product. Alternatively, you can send the completed form by e-mail to kontakt@sklepzooz.pl.

2. Prepare the Product for Return
   Please return the product together with all received accessories. If you have a receipt or invoice, include a copy; if not, simply provide your order number and contact details—we can verify your purchase based on our order records.

3. Send the Parcel
   Please send the parcel to our return address:

AVIT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Brzegowa 68
57-100 Strzelin
Poland

Consumer Right of Withdrawal

As an EU consumer, you have the right to withdraw from the purchase contract within 14 days of receiving your order, without giving any reason. Please use the form below or any clear statement of withdrawal.

Refunds

Once we receive and inspect your return, your refund will be processed without undue delay—no later than 14 days from the receipt of your withdrawal statement. The refund will be issued using the same payment method you used for the original transaction, unless otherwise agreed.

Additional Information

• Returns without proof of purchase may still be accepted if we can verify your order.

• If you have any questions, please contact us at kontakt@sklepzooz.pl or call +48 531 649 211.

Return / Complaint Form

Please complete this form and include it with your returned product, or send it by e-mail to kontakt@sklepzooz.pl:

Customer Information:
Full name: ......................................................
E-mail address: ......................................................
Correspondence address: ......................................................
Phone number: ......................................................

Order Information:
Order number (if available): ......................................................
Product name or number: ......................................................
Date of purchase: ......................................................
Date the defect occurred (in case of complaint): ......................................................

Reason for Return / Complaint (please describe):
....................................................................................................................
....................................................................................................................
....................................................................................................................

Requested Solution (optional):
☐ Refund
☐ Product exchange
☐ Repair (if applicable)
☐ Other: ......................................................

Signature (optional): ......................................................
Date: ......................................................

Instructions:

• Please include this completed form in the parcel with your returned product and all accessories.

• If you have a receipt or invoice, please attach a copy. If you do not have it, simply provide your order number and contact details – we will verify your purchase based on our order records.

Return address:
AVIT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Brzegowa 68
57-100 Strzelin
Poland